FIGHT OR FLIGHT?

Thursday, 20th April 2017

A quarter of passengers wouldn’t accept compensation to reschedule a flight

Just days after United Airlines offered passengers a financial reward to leave an overbooked flight from Louisville, research has revealed that 23 per cent of Brits would not accept any form of compensation to leave a plane.

According to a poll* conducted by travel extras specialist HolidayExtras.com, nearly a quarter of people would not be happy to accept compensation in order to leave an oversubscribed flight. The survey comes following footage of a United Airlines passenger being forcibly removed having been offered $800 to deplane.

When asked how much they would have to be offered to reschedule a flight, 22 per cent of those polled would expect in the region of £500 – £1,000 and 18 per cent of people would require over £1,000.

Ant Clarke-Cowell, Communications Director at Holiday Extras, said: “The overbooking of flights is common practice for most airlines and unfortunately some passengers do end up having to reschedule their flights due to systematic glitches.

“Of course there are occasions where rescheduling is an option, and the average acceptable compensation figure for those we surveyed actually came in at £441.60. However, for the majority of people, holidays and flight times are incredibly important and often follow a lot of preparation and planning to ensure a trip runs as smoothly as possible. As such, whether it’s the amount of compensation offered or the procedures in place for handling overbooked flights, it’s evident that airlines are going to have to work hard to minimize upset, stress and disruption for those being asked to leave a plane – especially after recent events have raised this issue at a global level.”

Holiday Extras offers a wide choice of holiday add-ons, including airport parking and hotels, airport lounges, travel insurance and holiday car hire. For more information and to book visit www.holidayextras.co.uk.

*Holiday Extras polled 753 respondents in the UK in April 2017.

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Holiday Extras offers a wide choice of travel extras including UK airport hotels and parking, Worldwide airport lounges, destination car hire and holiday insurance. Established in 1983, Holiday Extras helps to make travel better for over seven million travellers each year.

The company has been listed eleven times in The Sunday Times 100 Best Companies to Work For and received a Best Companies’ award for wellbeing in 2017.

The Holiday Extras booking app is available to download now via a link at HolidayExtras.com