Press Pack – Fast Facts

NumberMetric - Worldwide, per annum (except where stated)
£295m
turnover
4mbookings
7mpassengers
800kinsurance policies issued
660team members in the UK and Germany
7markets currently served (UK, Germany, Netherlands, Poland, Austria, Italy, France)
95%bookings made online
10core travel products (airport parking, airport hotels, lounges, insurance (including pre-existing medical cover), car hire, foreign currency, port parking, overseas transfers, airports by rail, airports by coach)
1mcalls handled per year by contact centre
0.16%complaint ratio (complaints vs bookings)
7,000car parking spaces owned in the UK through Airparks brand
4,000exclusive partnership agreements (including AA, TUI, Thomas Cook, British Airways, Saga Holidays and easyJet)
10,000parking spaces available per day worldwide
7,500airport hotel rooms available per day worldwide
87airports worldwide offer our products
8UK theme parks and attractions (LEGOLAND® Windsor Resort, Alton Towers Resort, Chessington World of Adventures Resort, THORPE PARK Resort, The Eden Project, Paultons Park Home of Peppa Pig World, The Blackpool Tower, Warwick Castle).

Exclusive partnership deals with Merlin Entertainments and Paultons Park
50London theatre shows available to purchase with a hotel room, 54 handpicked London Hotels and 100 attractions
5thposition in Times Top 100 Companies To Work For
8,500daily downloads of our apps

® LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, DUPLO and LEGOLAND are trademarks of the LEGO Group. ©2015 The LEGO Group.


How we’ve grown

  • 2015  Matthew Pack becomes Holiday Extras’ Group CEO
  • 2013 Holiday Extras acquires Essential Travel from Thomas Cook and signs exclusive agreement
  • 2013 We celebrated our 30th birthday!
  • 2011 Holiday Extras moves systems to the cloud
  • 2009 Launch of Holiday Extras Customers’ Awards
  • 2009 Matthew Pack becomes CEO of HolidayExtras.com
  • 2009 HolidayExtras.com adopts a strategy of growth, culminating in a strategic restructure
  • 2008 New HolidayExtras.com website launches
  • 2007 Acquisition of BCP and five airport car parks from Q-Park
  • 2005 Management buy out
  • 2003 Larger, purpose built UK headquarters opened
  • 2002 European operation in Munich established
  • 2000 Holiday Extras website launched
  • 1983 Holiday Extras, then known as Apple Booking Company, established by Gerry Pack

Our products

Airport and port parking

Holiday Extras is the UK market leader, offering 70,000 parking spaces at 27 airports and ports around the UK. By pre-booking, Holiday Extras customers can save up to 50% on standard gate prices. The company operates a Best Price Guarantee, promising to match any like-for-like service price.

Holiday Extras inspects all car parks for security, transfers and location.

For cruise passengers, Holiday Extras offers parking at the UK’s leading cruise ports of Southampton and Dover.

As well as airport and port parking, Holiday Extras also offers parking and hotel packages which often cost only a little more than the parking alone.

Airport and port hotels

Holiday Extras was the first company in the UK to offer discounted airport and port hotels and is the UK market leader in this area.

Hotels are offered at or near to 26 UK airports.

The company began by offering ‘Undercover’ airport hotels – incredible value three and four-star hotels where the customer only finds out the name of the hotel when they get their email confirmation – and this remains one of the most popular offerings in its portfolio.

Travellers are waking up to the benefits of extending their holiday at an airport hotel and Holiday Extras now makes half a million airport hotel bookings a year. Pre-booking an airport hotel can save customers up to 40%. Holiday Extras customers can now customise their hotel bookings to include breakfast, dinner and room upgrades.

Airport lounges

Airport lounges provide the perfect opportunity to escape the busy airport or to combat flight delays, and Holiday Extras’ customers can choose to relax at an airport lounge and enjoy the complimentary drinks, snacks and reading material both in the UK and at worldwide locations.

With prices from just £16 at airport lounges in the UK, HolidayExtras makes more than 100,000 lounge bookings each year.

Holiday insurance

Holiday Extras has provided travel insurance at competitive prices since 1986, offering single trip policies from just £2 per day or £10 for eight days in Europe, annual multi-trip and specialist insurance for winter sports holidays, golf holidays, weddings and business travel. During 2011 a range of niche insurance products were launched, including cruise, corporate business travel and natural catastrophe cover.

In 2012 the company launched Latitude, a new insurance brand, designed especially for travellers with pre-existing medical conditions and those who are often excluded from standard travel insurance covers.

Airports by Rail

Travelling to the airport by rail is becoming increasingly popular as holidaymakers look to save on rising fuel prices, and Holiday Extras offers rail travel to seven UK airports including Gatwick, Luton, Manchester and Stansted.

Airports by Rail offers reduced fares, free travel for kids up to 15 and accompanied by an adult, and unrestricted travelling times. Booking rail travel to the airport with Holiday Extras allows travellers to avoid the traffic and enjoy a stress-free journey.

Car hire

In 2015, Holiday Extras began offering car hire across the UK, Europe and Worldwide in partnership with Flexible Car Hire, who have more than 20 years experience in the rental industry. Holiday Extras’ car hire search engine compares thousands of locations and rental companies across the globe to offer the best prices for its customers.

Taxi to the airport

Holiday Extras can take the hassle of calling every local taxi company for a quote to the airport by searching for the best price available in one place. Taxi to the Airport uses unique postcode mapping to enable customers to find taxis to and from anywhere in the UK to Gatwick and Heathrow, as well as cruise ports and train stations.

The easy to follow booking process takes the stress out of sourcing a taxi, guarantees a collection time and there is a dedicated, 24-hour customer service team on hand if needed.

Airport hotels by coach

A comfortable coach journey combined with an airport hotel provides the perfect opportunity to avoid the early morning dash to the airport. Holiday Extras teamed up with National Express to bring great coach fares and low cost airport hotels.

Travel currency card

Holiday Extras customers can now add to their booking a FairFx currency card at no extra cost. The card can be used at thousands of locations around the world where Mastercard is accepted and provides a more secure option to carrying cash. They are convenient to load and spend, and can be topped up using a mobile phone.


People

The team at Holiday Extras has established the company’s core values: Be pioneering in spirit, Be at the helm, Be courageous, Be one team, Be the best version of you.

As market leader, the company seeks to inspire and innovate to stay ahead of the competition.

Holiday Extras has an open, fun culture complemented by an active social club and regular events such as barbecues and rounders tournaments.

The Holiday Extras campus is located at Newingreen near Hythe, Kent. The purpose-designed building, by architects Walker and Martin, won the Kent County Council Building Design Award for 2003/4.


An award-winning company

Holiday Extras takes pride in achieving the highest possible standards and firmly believes that a happy company makes for happier customers. The company believes that the hard work by the entire team is key to its success, which is reflected in the wide selection of awards it has received.